Zoom Facilitator Guide: Shortcut Keys
SHORTCUT KEYS / KEYBOARD SHORTCUTS IN ZOOM * Alt/F1: Switch to active speaker view in video meeting * Alt/F2: Switch to gallery video view in video meeting * Alt/M: Mute/unmute audio for everyone except host Note: For the meeting host only * Alt/S: Launch share screen window and stop screen share Note: Will only…
Zoom Facilitator Guide: Mac Users
MAC USERS (How to EDIT PERMISSIONS) Several Mac users have encountered challenged with Zoom functionality, especially with sharing slide decks and navigating those slides. To resolve this, Mac users will need to edit permissions when you download Zoom Desktop Client. To ensure Mac users have a smooth experience hos…
Zoom Facilitator Guide: Screen Sharing Slides & Videos
SHARING SLIDE DECK It is recommended that the facilitator closes out all other applications (Outlook mail, internet browsers, instant messaging applications, etc.) prior to sharing a presentation. Open slide deck window, go to presentation mode. Slide animation will only occur in Presentation mode The facilitato…
Zoom Support Contact Information
Zoom Support can be contacted by phone at 1.888.799.9666 extension 2 or 1.650.397.6096 extension 2. Zoom support contact information is provided to participants at the beginning of each client VILT engagement. * When a participant calls the Support help line and hits #2, they will be asked by support to provid…
Zoom Facilitator Guide: Facilitator Audio
Facilitators/hosts should be able to join audio via "Computer Audio." If the facilitator/host experiences challenges with the audio breaking up or a delay in audio when speaking to attendees, the facilitator should rejoin the audio via their phone line. Locate the Join Audio menu bar at the left of the menu bar (thi…
Zoom Facilitator Guide: Chat & File Share
Facilitator and participants have the option to leverage the Chat functionality to communicate as a group or to communicate privately with one another. Click on the Chat icon and toggle the drop down menu to "Everyone" to chat with the entire group of attendees, or select a participant's name from the drop down menu…
Zoom Facilitator Guide: Recording
Typically, recording client events is avoided due to GDPR regulations and due to licensing of IP. If a client is insistent of recording, approval from the Richardson or SPI Contracts Team or Ops Leader is required in advance of the event and prior to distribution of the recording. If a recording is required and ap…
Zoom Facilitator Guide: Polling
As a host, navigate to the Polling icon on your menu bar. This functionality will only be available to hosts, and the poll questions must be set up in advance of the VILT event by the CES/CSA. Select which poll you would like to launch to the attendees from the drop-down menu and click “ Launch Poll ” button. As…
Zoom Facilitator Guide: Breakout Rooms
BREAKOUT ROOM ASSIGNMENTS There are 2 options to assign breakout rooms as a host. * Automatically which will place users at random into a breakout room based on the details you submit. This option is preferred due to in-meeting efficiency. * Manually assign users into breakout rooms Once the host has determined…
Zoom Facilitator Guide: Software Update
To prevent technical issues, make sure that you are always leveraging the most recent version of Zoom software on your device. Example of avoidable technical issues, related to software upgrade include prevention of dropping out when leveraging Breakout rooms. You should be using 5.2.0 . Windows users will receiv…
