Note: All translations for a course, where available, are part of the course version itself - there are no individual courses for separate languages. Please read this article in full!

When translated courses are required please ensure the following steps are taken, in order, before importing users with a non-English language or communicating to a customer that users can or have been enrolled in a translated course!!

1. Course
   • When already in the tenant: reach out to the Accelerate Admin team to check if the current version in the tenant includes translations. If it does not, the Admin will confirm if 1) the course can be updated to a translated version, or 2) a second course version with translations will need to be added to the tenant. When the option is #2, the Admin will work with you to rename the courses so the customer understands which one is/isn't translated when viewing their dashboards. **All net-new users will need to be added to the translated version moving forward. Users in the English-only versions cannot be moved to the translated version**. Any users in the English-only version who change their language via their profile will continue to see the course in English but their navigation (User Interface) will display in their selected language.
   • Has not been added to the tenant: navigate to the Sales Order in NetSuite > Communication tab > send an email to the Accelerate Admin team using the New Course or Language template and populate accordingly - clearly noting which languages are required and for what course when multiple.
2. Tenant Languages
   • Navigate to the tenant > select the Account Features dropdown.
     • If you do not see Available Languages in the dropdown menu, then only English is available to the end-user regardless if they are assigned to a course that includes translations. Send an email to the Admin team via the Sales Order using the New Course or Language template, to request the required languages be made available to the tenant. Once they are made available, the Admin team will add them to the tenant.
     • If you do see Available Languages, ensure you see the required language/s. If not, send an email as noted in the above bullet.

3. Setting End-User Language
   • As soon as languages have been enabled in a tenant, 1) end-users are able to select one via their Profile, 2) admins can manually set a language by individually editing a user or bulk editing multiple users, and 3) admins can include the language code (see below) in an import file.

Language Codes

Use the following codes when presetting users to a non-English language via the user import. Codes must be entered exactly as shown below.

English: en-US (or leave blank as this is the default language)

French: fr-FR

Italian: it-IT

German: de-DE

Spanish (LATAM): es-419

Portuguese-Brazilian: pt-BR

Chinese (Simplified): zh-CN

Turkish: tr-TR

Japanese: ja-JP

End-User Experience

Once a user has been set to a non-English language:

1. They will see their interface (UI) in the selected language
2. They will see their course in the selected language if they are enrolled in a course translated for their selected language. Otherwise, they will see the course in English.

Example: