Unenrolling a user is essentially deactivating their course access.  The unenrolled user will no longer receive questions, nor be displayed in the course dashboards.

• Once you have accessed the client portal, locate the client user by clicking on the User Admin tab, then “Manage Users.”
• Search for the user by name or email (email preferred).  Once you have located the user in the search function, click “Unenroll.”

• Next, you will need to identify which Qstream to unenroll the user from by clicking on “Choose Qstream.”  All client Qstreams associated with the client portal will be available for selection, therefore you will need to know which courses from which to remove the user. 

• Select the Qstream course by clicking the “Add” icon next to the course title.  Then, on the next screen, select “Continue.” 

unenrolling a user (continued)

• For quality assurance purposes, Qstream requires that you manually type in the number of users being unenrolled.  Then click “Submit.”  Once completed, you will receive a confirmation on the site.